Our support team is vital to ensure the success of our solutions and their sustainability over time. This is why our support team is committed to maintaining customer satisfaction at the highest level. Tell us your goal: we will help you achieve it.
Our support team includes solution experts, product experts and IT professionals who work with you to solve any problem, from the simplest questions to the most complex technical requests.
Based on the type of products and solutions and service levels, support can include:
- Help Desk
- Irion platform and/or the Add-On RTG bug fixing
- New majors minor release Irion EDM and RTG Add On downloads
- Access to the "Support" site resources (manuals, technical documents, white papers, FAQs, community forums)
- Solution application maintenance
- Application management
- On-site setup of new versions
- Upgrade and/or migration support to keep your application updated.